Terms of service

1. PRE-CONTRACTING INFORMATION

This website https://dadabrand.co is owned by DADA BRAND SL with NIF B19899558 and registered office at CALLE FUENSALIDA 7, 03293 PARTIDA PEÑA DE LAS AGUILAS, ELX/ELCHE (ALICANTE).

These General Conditions of Sale regulate the distance selling relationship between DADA BRAND SL and the user or customer, in accordance with the current legal provisions, particularly Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002, of July 11, on Information Society Services and E-commerce.

DADA BRAND SL reserves the right to make modifications deemed appropriate, without prior notice, to these General Conditions. Such modifications may be made through its websites, by any legally acceptable means, and will be mandatory for the duration they are published on the website and until they are validly modified by subsequent ones. However, DADA BRAND SL reserves the right to apply, in certain cases, Particular Conditions of Contracting in preference to these General Conditions when deemed appropriate, announced in due time and form.

The purpose of the website is the Marketing of footwear, clothing, and accessories.

The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.

As a user or customer, you expressly declare that you know, understand, and accept the terms of use and these general conditions of contracting.

The European Commission provides an online dispute resolution platform, available at the following link:

https://ec.europa.eu/consumers/odr/

If you wish to purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make an online purchase in the corresponding section of the website. In accordance with the applicable current regulations on data protection, DADA BRAND SL informs you that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by DADA BRAND SL, for the purpose of processing your actions and managing subsequent ones derived from them.

Your data will be kept for the strictly necessary period to fulfill the aforementioned purpose, unless other retention periods are legally required.

We inform you that the legal basis for processing your data is the proper execution of the contract between the parties and your consent.

In accordance with the rights granted to you by the current data protection regulations, you may exercise your rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of your personal data, as well as revoke your consent for such processing, by sending your request to the postal address indicated above or to the email address orders@dadabrand.co. You may also contact the competent Control Authority to file any claim you deem appropriate.

During the purchase process, you must identify yourself with your username and password. This information will not be made public. You are responsible for treating confidentially and responsibly the identity and password acquired during registration as a customer and may not disclose them to other users. You can modify your registered data on the website at any time in your customer area. In this same section, you will have access to your order history. This is solely a consultation section. However, certain procedures are allowed, such as deleting records that you no longer consider necessary to view.

At the end of the purchase process, you will receive a confirmation of it via email. You must provide a valid email address during the purchase process. If you do not receive confirmation within 24 hours after completing your order, please contact DADA BRAND SL via email at orders@dadabrand.co.

All content on the website is in English and Spanish.

1. OFFER AND VALIDITY

In the case of a discounted product, the price will always be indicated.

In compliance with current regulations, DADA BRAND SL provides information about all items for sale, including their characteristics and prices. However, DADA BRAND SL reserves the right to withdraw, replace, or change the products offered through its website, simply by changing the content of the same. Thus, the products offered at any given moment by the website will be governed by the General Conditions of Contracting in force in each case. Likewise, the company will have the authority to stop offering access to the aforementioned products at any time and without prior notice.

1. BASIC CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store include a photograph and the basic characteristics of the products, which is the information provided by the manufacturer. The color of the product, as shown in the photograph, is not binding. The color of the product is identified in its characteristics.

1. WARRANTIES

All products offered on the website are covered by the vendor's sales warranty. DADA BRAND SL offers a post-sale service that customers can use during the warranty period by contacting DADA BRAND SL's establishment, the post-sale service, via email sent to orders@dadabrand.co.

1. PRICES

The prices displayed on the WEBSITE include VAT for all products, and the price of shipping to the Peninsula or other destinations will depend on the purchase amount and order value, weight, volume, and distance, which will be reflected at the time of acceptance of the purchase in the MY CART section.

1. SHIPPING COSTS

Orders will be processed on the same day, provided they are business days.

Spain Peninsula / Portugal – Free shipping

Europe Zone 1 / Europe Zone 2 / Europe Zone 3 / Canary Islands – €15

Europe Zone 4 / Cyprus and Malta / Georgia / United Arab Emirates / United States and Canada / Australia and New Zealand – €30

• Europe Zone 1: Germany, Belgium, France, Netherlands, Italy, Luxembourg, Monaco, Austria, Denmark, Finland, Greece, Northern Ireland (GB), Republic of Ireland, and Sweden

• Europe Zone 2: Czech Republic, Hungary, Slovakia, Slovenia, Croatia, and Poland

• Europe Zone 3: Bulgaria, Estonia, Latvia, Lithuania, and Romania

• Europe Zone 4: Albania, Belarus, Bosnia and Herzegovina, Iceland, Serbia, Republic of North Macedonia, Moldova, Montenegro, Russian Federation, Turkey, and Ukraine

1. DELIVERY TIMES

WARNING! PRE-PURCHASE: ALL ORDERS MADE BETWEEN THE DATES OF SEPTEMBER 19, 2024, AND NOVEMBER 15, 2024, WILL BE DELIVERED WITHIN THE TIMES DETAILED BELOW, FROM THE DATE THE NOTIFICATION OF ORDER PROCESSING IS RECEIVED.

Spain Peninsula / Portugal - 24h

Balearic Islands / Europe Zone 1* - 48-72h

Canary Islands / Europe Zone 4* / Cyprus and Malta / Georgia / United Arab Emirates / United States and Canada / Australia / New Zealand - 3 to 5 days

Europe Zone 2* - 48h-96h

Europe Zone 3* - 72h-96h

• Europe Zone 1: Germany, Belgium, France, Netherlands, Italy, Luxembourg, Monaco, Austria, Denmark, Finland, Greece, Northern Ireland (GB), Republic of Ireland, and Sweden

• Europe Zone 2: Czech Republic, Hungary, Slovakia, Slovenia, Croatia, and Poland

• Europe Zone 3: Bulgaria, Estonia, Latvia, Lithuania, and Romania

• Europe Zone 4: Albania, Belarus, Bosnia and Herzegovina, Iceland, Serbia, Republic of North Macedonia, Moldova, Montenegro, Russian Federation, Turkey, and Ukraine

Delivery times may vary for logistical or force majeure reasons. The times detailed refer to once the order has been processed. In case of delivery delays due to lack of stock, the website administrator will inform its USERS/CLIENTS as soon as they become aware of it.

The website administrator will not be responsible for errors caused in delivery when the customer's address entered in the purchase order registration form is incorrect or lacks USER/CLIENT data.

Each delivery is considered made from the moment the order is made available to the USER/CLIENT, which is realized through the control system used by the delivery company transporting the order. Delays in delivery will not be considered when the order has been made available to the USER/CLIENT within the deadline and could not be delivered due to reasons attributable to the USER/CLIENT.

1. UNDELIVERED DELIVERIES AND PRODUCT LOSS

If at the time of delivery the USER/CLIENT is absent, the delivery person will leave a delivery receipt indicating how to proceed to collect the order.

The website administrator hires as part of the delivery service a courier company and other systems that will ensure that the delivery occurs.

If after 5 business days from the order dispatch, delivery has not been arranged, the USER/CLIENT must contact the website administrator and report the possible incident.

If the USER/CLIENT does not proceed as such, after the stipulated business days set by the delivery transporters from the order dispatch, it will be returned, and the USER/CLIENT will have to bear the costs of returning the order as well as the associated management costs.

If the reason for the inability to deliver is the loss of the order, DADA BRAND S.L. will initiate an investigation that will delay the delivery of the order, a circumstance that the website administrator will resolve with the customer.

1. DILIGENCE IN DELIVERY OF THE ORDER

The USER/CLIENT must check the good condition of the order in front of the delivery person who delivers the requested order on behalf of the website administrator.

If subsequently, after reviewing the products, the USER/CLIENT detects any issues, such as signs of having been tampered with or any damage caused during shipping, they commit to communicate this as soon as possible to the website administrator at the email address: orders@dadabrand.co.

1. PAYMENT METHODS

You can pay for your order using any of the following methods. You must indicate which one you choose during the purchase process:

• VISA or MASTERCARD Credit Card
  All transactions involving the transmission of personal or banking data are conducted using a secure environment on a server based on standard SSL (Secure Sockets Layer) security technology. All information you send us is encrypted for transit across the web.

  Additionally, your credit card information is entered directly on the bank's website, at the bank's POS (Point of Sale Terminal), and is neither entered nor stored on any DADA BRAND SL server.

  Furthermore, your credit card information is entered directly on the bank's website, at the Virtual POS (Redsys), and is not entered or stored on any DADA BRAND SL server. When you pay, you will connect directly to the Redsys electronic payment platform at https://sis.redsys.es/sis/realizarPago.

  You can find more information at the following link: http://www.redsys.com/

  Additionally, your credit card information is entered directly on the bank's website, at the Virtual POS (Stripe), and is not entered or stored on any DADA BRAND SL server. At the time of payment, you will connect directly to the Stripe electronic payment platform.

  You can find more information at the following link: www.stripe.com

  When paying with VISA or MASTERCARD, you will always be asked for the following information: the card number, expiration date, and a Validation Code that corresponds to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which serves as an additional guarantee for the security of the transaction.

  This payment method is only valid on the website.

  If the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder can demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries will be made in the accounts of the supplier and the cardholder as soon as possible.

  However, if the purchase was indeed made by the cardholder and the demand for a refund is not a result of exercising the right of withdrawal, and therefore the cardholder has improperly demanded the cancellation of the charge, they will be liable to DADA BRAND SL for compensation for damages caused as a result of the cancellation.

  The costs of exchange and bank fees will be borne by the customer.

• Direct Debit
  If you are already a customer and this is not your first purchase, you can select this payment option, and DADA BRAND SL will charge the amount to the account number you have provided for this purpose.

• PayPal
  It is a secure and easy-to-use service for making payments over the Internet. The PayPal network uses the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specifically designed for those who are dissatisfied with traditional payment mechanisms.

  More information on PayPal: http://www.paypal.com.

The availability of products offered by DADA BRAND SL may vary depending on customer demand. Although DADA BRAND SL periodically updates stock, the product requested by the customer may be out of stock at that moment. In the event that it is not possible to supply the product due to lack of availability, DADA BRAND SL will notify the customer by email as soon as it becomes aware of this situation. Under no circumstances will the time for sending this notice exceed a maximum of 30 days. DADA BRAND SL may offer two options: provide the customer with a product of similar characteristics or higher quality at the same price, or, barring justified reasons that can be substantiated by DADA BRAND SL, refund the amounts paid for the canceled order within the same timeframe.

11. RETURNS

The customer must return or deliver the product directly to DADA BRAND SL through the returns section within the customer account, and in any case within a maximum period of thirty calendar days from the date of purchase. The return period will be considered fulfilled if the customer returns the product before the expiration of the period.

The website administrator will only accept returns that meet the following requirements:

• The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
• The shipment must be made using the same packaging in which it was received to protect the product.
• If the original packaging cannot be used, the USER/CLIENT must return it in protective packaging to ensure the product arrives to the website administrator with the highest possible guarantees for its review.
• A copy of the delivery note or invoice must be included inside the packaging, explaining the reason for the return.
• If the reason for the return is attributable to the website administrator (the product is incorrect or incomplete, it is not what was ordered, etc.), the refund will be processed in accordance with Article 107.1 of Law 3/2014. If the reason is different, the cost of return shipping will be borne by the USER/CLIENT.

12. REFUND OF PAYMENT

The website administrator will manage the refund of the order amount using the same system that was used for payment. The application of the refund to the USER/CLIENT's account or card will depend on the payment system and the issuing bank, in accordance with Articles 107.1 and 108 of Law 3/2014.

13. RETURN OF DEFECTIVE PRODUCTS

If the product is not in good condition due to reasons not attributable to the customer, they will have the right to return the product by informing DADA BRAND SL of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. Returns for defective or damaged products will not be considered an exercise of the right of withdrawal.

DADA BRAND SL commits to cover the cost of the return and to replace the product with a new one under the terms accepted at the time of sale.

If the customer wishes to file a complaint, they can send it to orders@dadabrand.co.

14. JURISDICTION

Additionally, DADA BRAND SL reserves the right to take civil or criminal action it deems appropriate for the improper use of its website and contents or for the breach of these terms.

The relationship between the user and the provider will be governed by the current and applicable regulations in Spain. In case of disagreement between the parties, they may submit their disputes to arbitration or resort to ordinary jurisdiction, according to the applicable rules on judicial competence. DADA BRAND SL is based in ELX/ELCHE, Spain.

Applicable Law and Jurisdiction

This Legal Notice is governed by Spanish law. Therefore, in the event of a dispute regarding the interpretation of the terms and conditions contained herein and any other issue related to the products and services provided on the Website, it will be resolved in accordance with applicable Spanish legislation.

Online Dispute Resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides a platform for online dispute resolution, available at the following link: https://ec.europa.eu/consumers/odr/

In the event of any dispute arising from the use of the services provided on this Website, the parties, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction of the courts of the user's domicile, provided it is located in Spanish territory.

15. SMS MARKETING

By accepting DADA BRAND SL's SMS marketing at the time of payment and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned cart reminders), marketing offers via text, and transactional text messages, including our review requests, even if your mobile phone number is registered on any "do not call" list. The frequency of messages varies. Consent is not a condition for purchase.

If at any time you decide to stop receiving marketing text messages and notifications, simply follow the unsubscribe link provided in any of our SMS messages. Alternative methods for unsubscribing, such as using alternative applications, will not be considered a reasonable way to unsubscribe. We do not charge for the service, but you are responsible for all charges and fees associated with text messages that your mobile carrier may apply, including message and data rates.

If you have any questions, you can contact us at orders@dadabrand.co for more information.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (about your order, including abandoned cart reminders), marketing offers via text, and transactional messages, including requests for review from us. Consent and acceptance data will not be shared with third parties, except with our messaging partners, to enable and operate our text messaging program.

Our website uses cookies to track items you add to your shopping cart, even when you have left the checkout process. This information is used to determine when to send SMS reminder messages about the cart.

Last updated: September 16, 2024.